The Five Dysfunctions of a Team

Patrick Lencioni’s model ‘The Five Dysfunctions of a Team’ offers a straightforward way to spot and solve team issues. It highlights five main problems: lack of trust, fear of conflict, absence of commitment, shirking responsibility, and ignoring results. This method helps not just in identifying what blocks good teamwork, but also in building trust, promoting constructive conflict, strengthening commitment, increasing accountability, and concentrating on shared goals.

The Feeling Wheel

The Feeling Wheel, categorizing emotions into six core areas, is a vital tool for identifying and articulating feelings. It’s particularly useful in counseling, personal development, and workplace settings for enhancing emotional awareness and communication. This tool simplifies the complex task of understanding and expressing emotions, aiding in personal and professional growth.

Calibrating Questions

Calibrating questions, essential in negotiations, are tailored to understand perspectives and motives. Pioneered by Chris Voss in “Never Split the Difference, these ‘how’ or ‘what’ questions foster dialogue, build rapport, and clarify understanding. They shift conversations from superficial to insightful, crucial in sales or conflict resolution for deeper understanding and effective problem-solving.