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As market dynamics transform products and services into commodities and customers demand heightened value and competitive prices, it’s time to shift from selling value to co-creating it. Our cutting-edge course harnesses the creativity of Design Thinking and the impact of Value Co-Creation to transform your sales approach. Get ready to challenge and inspire your customers like never before. The course covers key concepts such as:
Design Thinking: Employ the principles of design thinking to empathize with your customers, define challenges, and ideate effective solutions.
Value Co-Creation: Learn how to co-create value with your customers, turning each interaction into a mutual win.
Challenge and Inspire Your Customers: Go beyond basic sales pitches; learn how to challenge your clients in meaningful ways that lead to transformative sales and long-term relationships.
After completing this course, you will be able to lead your customers through the joint process of value co-creation as a business partner.
Outline
Part 1
Value Co-Creating: Dive into trends that have moved sales organisations from communication value to co-creating value with customers.
Part 2
Design Thinking in Sales: Discover how to use design thinking to revolutionise your sales process.
Part 3
Strategic Conversation: Master the art of strategic conversations to delve deep into your customer’s goals, aspirations, and challenges, allowing for more personalized and impactful solutions.
Part 4
Value Proposition Design: Unlock your creative potential and learn how to ideate innovative value propositions that will set you apart in the marketplace.
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