The rise of the Customer Success Manager – Main Idea | Luc Francis Jacobs

Most business cases focus too narrowly on the transaction. Regenerative value expands that view by asking whether a deal strengthens the wider systems on which long-term value creation depends, from the customer’s business to communities, people, and the planet.

Most business cases focus too narrowly on the transaction. Regenerative value expands that view by asking whether a deal strengthens the wider systems on which long-term value creation depends, from the customer’s business to communities, people, and the planet.